Q: What types of rugs do you carry?
A: We curate a distinguished selection of handmade rugs — from timeless Persian and Oriental classics to refined transitional and contemporary designs. Each piece is chosen for its quality, artistry, and unique character.

Q: Are your rugs handmade?
A: Yes, the majority of our rugs are meticulously handcrafted by skilled artisans, many using techniques passed down through generations.

Q: Do you offer bespoke/custom rugs?
A: Absolutely. We specialize in custom creations, allowing you to select the size, color palette, and design that best complements your space.

Q: How can I choose the right rug for my home?
A: Our design experts are available for private consultations to guide you in selecting a rug that harmonizes with your décor, lifestyle, and room dimensions.

Orders & Delivery

Q: Do you provide delivery services?
A: Yes, we offer white-glove local delivery, nationwide shipping, and in-store pickup options.

Q: How long does delivery take?
A: In-stock rugs typically ship within 3–7 business days. Custom and bespoke pieces require additional time to be handcrafted and delivered.

Q: What is your return policy?
A: We accept returns on in-stock rugs within 14 days of purchase, provided the piece is in pristine condition. Custom orders are final sale.

Care & Maintenance

Q: Do you offer rug cleaning services?
A: Yes, our team provides expert hand-washing and restorative cleaning tailored to the specific fibers and dyes of each rug.

Q: Can you repair or restore rugs?
A: We offer specialized repair and restoration services — from re-weaving and re-fringing to color correction — ensuring your rug remains an heirloom for generations.

Q: Do I need a rug pad?
A: We recommend a custom-fit rug pad to protect your floors, prevent movement, and enhance comfort underfoot.

Payment & Services

Q: What forms of payment do you accept?
A: We accept all major credit cards, debit cards, and offer flexible financing options for select purchases.

Q: Do you offer design consultations?
A: Yes. Our showroom consultants and in-home specialists are available to assist with design selections, sizing, and placement.

Showroom Experience

Q: Do I need an appointment to visit the showroom?
A: While walk-ins are always welcome, we recommend booking a private appointment for a more personalized experience.

Q: Can I view rugs in my home before purchasing?
A: Yes, we offer a complimentary “rug on approval” service, allowing you to experience select rugs in your home before finalizing your choice.

Q: Do you match competitor pricing?
A: We pride ourselves on offering exceptional value for handcrafted luxury rugs. If you’ve seen the same rug elsewhere, we’ll be happy to review price-matching options.