Frequently Asked Questions
Rugs & Selection
What types of rugs do you carry?
We curate a distinguished selection of handmade rugs, from timeless Persian and Oriental classics to refined transitional and contemporary designs. Each piece is chosen for its quality, artistry, and unique character.
Are your rugs handmade?
Yes. The majority of our rugs are meticulously handcrafted by skilled artisans, many using techniques passed down through generations.
Do you offer bespoke or custom rugs?
Absolutely. We specialize in custom creations, allowing you to select the size, color palette, and design that best complements your space.
How can I choose the right rug for my home?
Our design experts are available for private consultations to guide you in selecting a rug that harmonizes with your decor, lifestyle, and room dimensions.
Orders & Delivery
Do you provide delivery services?
Yes. We offer white-glove local delivery, nationwide shipping, and in-store pickup options.
How long does delivery take?
In-stock rugs typically ship within 3 to 7 business days. Custom and bespoke pieces require additional time to be handcrafted and delivered.
What is your return policy?
We accept returns on in-stock rugs within 14 days of purchase, provided the piece is in pristine condition. Custom orders are final sale.
Care & Maintenance
Do you offer rug cleaning services?
Yes. Our team provides expert hand-washing and restorative cleaning tailored to the specific fibers and dyes of each rug.
Can you repair or restore rugs?
We offer specialized repair and restoration services, from re-weaving and re-fringing to color correction, ensuring your rug remains an heirloom for generations.
Do I need a rug pad?
We recommend a custom-fit rug pad to protect your floors, prevent movement, and enhance comfort underfoot.
Payment & Services
What forms of payment do you accept?
We accept all major credit cards, debit cards, and offer flexible financing options for select purchases.
Do you offer design consultations?
Yes. Our showroom consultants and in-home specialists are available to assist with design selections, sizing, and placement.
Showroom Experience
Do I need an appointment to visit the showroom?
While walk-ins are always welcome, we recommend booking a private appointment for a more personalized experience.
Can I view rugs in my home before purchasing?
Yes. We offer a complimentary rug-on-approval service, allowing you to experience select rugs in your home before finalizing your choice.
Do you match competitor pricing?
We pride ourselves on offering exceptional value for handcrafted luxury rugs. If you have seen the same rug elsewhere, we will be happy to review price-matching options.